This article gives an overview of the different payment options available for owners on the Vantaca Portal.
Your Homeowner logged into the portal for their first time and is ready to make their first payment. So, what payment options do they have?
Homeowners can make payments from one of the following options:
2. One-Time eCheck
3. Recurring eCheck
*Credit Card - We also have the option for a credit card redirect via single sign in pass through to a credit card integration with either paylease, revo pay or integrated bank (not all banking partners offer credit card payments). Homeowners are subject to the third party’s payment processing fee.
Note: If Homeowner has multiple properties
From the portal screen, select Make a Payment.
Note: If a homeowner owns multiple properties and they are merged accounts, the homeowner will select the property/property on which they want to make a payment for.
1. Auto draft - The Management Company determines what charges are eligible for ACH draft and they determine the date in which the homeowners are drafter. As the assessment amounts change, owners will not have to update like they would if they were on recurring eCheck. Owners cannot have a balance due to sign up for auto draft. They must make a one-time payment before they are eligible to enroll. The draft day is stated on the enrollment page.
The homeowner has the options to go back and Edit or Disable the ACH Draft any time on a per property basis.
2. One-time eCheck -The Homeowner enters in their bank account information. They choose how much to pay and the payment is reflected on their account immediately.
3. Recurring eCheck - The Homeowner enters in their own credentials, they choose when (monthly or quarterly) and how much they want to pay on a recurring basis. The homeowner is responsible for choosing the exact day to make the payment. If they choose a day after the late date, their late fee will be applied as the policy.
Note: the Assessment amount will not automatically update according to your Associations' Assessment amounts. If your association changes the assessment amount, the homeowner will need to come back to this page and update the recurring eCheck to reflect the balance due. Further, if the association assessment date changes, the homeowner is responsible for changing the payment date which could potentially apply late fees if not otherwise done.
Auto draft, one-time eChecks and recurring eChecks all take place within the Vantaca software and send daily in the automated ACH file to the bank. These options are all free to the owner. Owners must use a checking account for these payment methods. We are unable to process money market, savings and non-checking accounts at this time.
Whenever a payment is made through the Portal using ACH or eCheck, the system creates a PDF "receipt" that is attached to the homeowner's account. This can be found either in activity notes, or by finding the appropriate Action Item.
That's it, now your homeowner is ready to make their first payment!