Notifications of Change are received when an owner's bank account is used to make a payment using information that was once valid, but has changed.
This typically happens when one bank buys another, which causes the routing number to change. It is honored by the sending bank, but the receiving bank sends the NOC report.
If the notification is for an owner with an ACH, the management company can change the info by navigating to Homeowners > Payment Method. For more information on changing Payment Methods, click here.
If it’s an owner paying with any other method (i.e. eCheck), the management company must notify the owner of the change and advise them to reach out to their financial institution if they have any additional questions.
Below is a snip of what one looks like from North State Bank, a Vantaca-Integrated bank.