This article will walk through the differences between "Update" and "Update and Select" and the best scenarios to use each.
When creating or stepping any action item, there are two options at the bottom to start the action item. Selecting "Update" will move your screen off of the action item, while "Update and Select" Will bring you to a page showing just this action item, each step it has been through, as well as any descriptions in those steps. Either option will create the action item, however there are action items for each option that make for a smooth process.
Broadcast Email: This action item is a case where "Update and Select" is the best option to use. Your particular Broadcast Email action item set-up could vary, but each action item will have a "Review" step. When you begin the action item and choose "Update and Select" this will take you to the Review step so that you don't have to sort through your action items to find it:
Once this option is selected, instead of being taken out of the action item, you will see the following:
The “Update” option would be better for a Work Order action item. When you send off a Work order in the step: “Send to Service Provider”, there is probably not much left for you to review. Note, you can still choose “Update and Select” in this scenario, but “Update” will take you to the next action from your "My Action Items":