Objective: Provide and overview of processing a homeowner refund.
To process a homeowner refund, navigation to Homeowners > Ledger and select the desired homeowner.
Select the Payment Adjustment button.
Next, choose the appropriate adjustment date, select Refund as the Type of Adjustment, enter an appropriate Description, and allocate the refund as necessary. When complete, click the Update button.
***Note: It is recommended to enter the homeowner account number in the Description field to display which account is being refunded as the homeowner refund is processed.
Clicking Update will create an invoice action item in the manger's queue for approval.
Process the invoice for payment as you would other invoices in the AP process.
VOIDING the Invoice: If you VOID the invoice action item, it will not void the refund adjustment on the owner account. You must return to the owner account and delete or adjust off the refund.